Kansas based manufacturer has a 16 year old water softener that is failing. They call Commercial Water to supply with either a new softener or a rebuild of the existing softener head. In comparing the two options, the decision is made to rebuild the control head for a sizable dollar savings. The outcome saved the customer money for other improvements, prevented sending a large fiberglass tank to the landfill, and was an opportunity to practice our core value of integrity. To minimize the operational downtime, the rebuild took place after-hours.